Refund policy

We want you to be happy with your purchase. If something isn't right, here's how we can help.

Return Window
You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return
Email us at karashulakovaaigerima@gmail.com with your order number and reason for return. We'll provide instructions on how to proceed.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos of the item, and we'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
Items that are used, damaged by the customer, or missing original packaging may not be eligible for a refund.

Questions?
Reach out anytime at karashulakovaaigerima@gmail.com